In October 2007, youspi Consulting GmbH was certified by the globally operating consulting group "Strativitygroup" based in New Jersey, USA, as a CEM consultant. means of innovative techniques and tools, relationships between enterprises and customers can be assessed from an entirely new perspective. 360 grad analysis, RON (return on nothing) analysis, touch point analysis, CEM mapping or MOT (moment of truth) analysis - they all contribute to a clear view on your company's customer relations.